Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
Take an active role in assisting the management team to build store business.
Support all service enhancers to build strong relationships including active use of Concierge.
Service multiple customers at a time, multi-task and/or handle projects simultaneously.
Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
Achieve sales and service metrics in key measurable areas including: clientelling/outreach, appointment setting and Talbots Classic Awards.
Complete projects as assigned including operational assignments: filling orders, replenishment, recovery etc.
Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
