As a Sales Manager, you are part of the store leadership team that brings our brand experience to life by cultivating customer and associate engagement. This role partners with the Store Manager to drive sales by delivering an omnichannel experience for our customers. While cultivating an environment of genuine customer connection, you'll also foster a strong store culture for associates. You educate, coach, and mentor associates on modeling brand behaviors and building authentic customer relationships. This is your opportunity, in partnership with the Store Manager, to build a high-performing team, drive results, and deliver operational excellence.
The impact you can have
In this role, you'll have the opportunity to:
Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Build genuine customer relationships by ensuring high associate engagement and customer service levels.
Model brand behaviors and cultivate a customer-centric culture.
Onboard new hires and develop an effective team of associates.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
Uphold the highest brand visual standards for merchandise on the sales floor.
Lead activities to drive the store's performance, including financial and operational objectives.
Balance selling responsibilities and overall store operations activities.
