Create and foster a culture of hospitality through exceptional customer experiences that build enduring relationships both internally and externally.
Help customers to look and feel their best by providing style advise based on their specific needs.
Provide exceptional and meaningful customer service experiences that promote the product and builds brand loyalty.
Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
Reinforce consistent selling and service standards through coaching, training, and accountability.
Prioritize daily tasks and responsibilities to meet the needs of the customer, team and business.
Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.
